FAQ
Frequently Asked Questions
Ordering
You can find out on the product page, next to the photo, code of the product. Here, you can always find the most current stock status of the product.
This means we temporarily don't have the product in stock. Register (click the green "Notify me" button) on the product page to be kept up-to-date. You'll receive a message via email when the product is available again.
NO and YES. At Miniaturmodelle.net, we want to make a difference with the best service and not with low prices. But if you found the item in another shop at a lower price in our shop, including similar delivery conditions, we will try to offer the item at that shop's price. To provide you the price of the competitor, please before placing your order send us a link to his offer via E-mail.
If you did not receive your order confirmation email, please check your spam folder. Please email the customer service team with your oder number.
Your current order status is displayed on the My Orders and Tracking page.
You can only change your order if you haven't received a shipping confirmation yet. Contact our customer service to change the name or address of your order.
On the overview page, you can check 'Compare' with the products that you like. You can do this on the product page too. If you have 2 or more products in your comparison, you can see it via 'View comparison'.
Once you receive your package, please click the "Write a Review" button on the " My Reviews " page to write a review.
We approve each review manually before we place it on our website. We have created a few rules.
We like to see that a review:
- is supported by opinions and facts;
- is easy to read and understand;
- has pros and cons.